Loading cart contents...
View Cart Checkout
Cart subtotal:

Frequently Asked Questions

GENERAL FAQ

Soundclick: Yes, please make sure you’ve got a Pro Account on Soundclick.
We cannot install any Layouts unless you have purchased Pro from Soundclick, the basic Profile doesn’t allow custom Designs.

Beatstars Pro Page: Please make sure you have a BeatStars Account with a Pro Page before any Layout order!

Beatstars Pro Page 2.0: Please make sure you have an UNLIMITED Account on Beatstars with Pro Page 2.0 before purchasing this Layout!
Also PayPal API Credentials must be added to your Beatstars account, they are required for Pro Page 2.0!

The turnaround time on your Layout order with XLay starts when you’ve paid in full and we have all information required to complete your order.
Delay in receipt of any of this info could result in production delays.

Most premade Layouts can be completed within a few hours, after receiving payment, all necessary information and when choosing
Express Delivery (max. 24 Hours turnaround time on Monday – Friday) at the Layout Addons Tab.

Orders must be paid in full before the order begins unless otherwise approved by XLay.
If you pay via echeck, the turn around time clock on your order will not begin until your check clears.

 

Soundclick: Our normal current turnaround time on premade Soundclick Layouts and Addons is within 48 Hours (Monday – Friday). Express Delivery available.
Complex orders/Addons may increase turnaround.

Custom Soundclick Layouts turnaround time depends on the package, but normally within 3 business days (Monday – Friday).

Beatstars Pro Page: Our turnaround time on premade Beatstars Pro Page Layouts is within 48 Hours (Monday – Friday).

Beatstars Pro Page 2.0: Our turnaround time on premade Beatstars Pro Page 2.0 Layouts is within 48 Hours (Monday – Friday). Express Delivery available.

Find a Layout at our Start Page or Product Catalog and click on the Image or Title to enter the Product Page. Fill out the Informations Form with all needed Informations we need to install your Layout. Click the Add to Cart Button. Enter the Checkout Page and pay securly via Paypal.

As soon as your Layout has been installed you will receive a Notification Email to the Email Adress you have purchased with.

 

Soundclick: To install the Layout for you (HTML and CSS codes, Page Modules setup, Mailinglist Form setup..).

With the new Soundclick Version 4 you now are able to give us a Designer access link instead of your login details.

Beatstars: To add your Layout Images, setup the Color codes, Fonts etc.

Tipp: Before you order change your Password to xlay for the time of install if you don’t like to give out your original Password.

Yes sure, if you want to do that please upload your Logo with the highest dimensions (best quality) and with a transparent background at the Layout Addons Tab, on any Layout Product Page where we collect all the Informations.

SOUNDCLICK FAQ

Soundclick FAQ How To VIP Band Page

Please make sure you are looking at your Soundclick Pro Page. Also may try to reload your Page a few times to get the old one out of the Browser Cache.

Pro pages are not shown within the SoundClick network. Only on your stand-alone page: https://pro.soundclick.com/yourname

To let the Licensing Info Boxes show up you will need to upload at least one Song/Beat for licensing. Open your Band/Artist Admin Dashboard, click Music and + add Song. Choose Song for Licensing an make sure to provide at least a tagged MP3 and untagged WAV file.

upload-song-licensing

Open your Band/Artist Admin Dashboard and choose Edit ProfileVideos. Click + add Video to upload a Video.

update-youtube-video

Open your Band/Artist Admin Dashboard and click Edit Profile – Essentials. Enter text to the tagline Box and hit save.

update-news-tagline

Adding any third-party beatstore to your soundclick page isn’t possible anymore.

Important: Please do not edit your Soundclick Layout unless you know what you are doing. If you edit your Layout after we’ve installed it, you are going to overwrite the settings made by us.
Please notice if we need to re-install your purchased Layout, this would be a fee of up to $5.

BEATSTARS PRO PAGE FAQ

Beastars FAQ How To Pro Page

Beatstars Pro Page 2.0 and Blaze Pro player require PayPal API credentials. To setup your PayPal API credentials, please see below.

 

1.  If you don’t have one already, please create/update your PayPal account to a PayPal Business account.

2.  Next visit the following PayPal link Create an API signature

3.  Go into your BeatStars account, and apply the required API Credentials in the Payment Accounts

NOTE:  Please ensure that there are no extra spaces before/after any of your entries as this could lead to invalid errors.  Please be sure to hit backspace to delete any extra blank spaces after any of your entries.

4.  Review and confirm your API credentials are accurate.

5.  Click “Update”

 

IMPORTANT:  If you still need help retrieving your PayPal API credentials, please search PayPal’s Help center or contact PayPal.  If you have a personal PayPal account, you will need to upgrade it to a PayPal Business account first before you can request API credentials from PayPal.

To link your YouTube channel to your Pro Page, please see the following steps.
1.  Log into your BeatStars account.
2.  Click the drop-down arrow at the top right of the page located just to the left of your user image.
3.  Next go to “My Profile”.  (see screenshot)
My_Profile.jpg

4.  Scroll down to the bottom left and click on the “Add Links to your Social Networking Sites” button.  (see screenshot)

Add_Links_to_your_Social_Networking_Sites.jpg

5.  Add your official YouTube Username or YouTube Channel ID in the “YouTube:” field.  (see screenshot)

IMPORTANT:  Please enter your official YouTube Username or YouTube Chanel ID only i.e. OfficialBeatStars or UCcFDbiinqhftr4nYWi5ksvQ

Add_YouTube_Link_To_Account.jpg

IMPORTANT:  Please note that it can take time for the system to refresh and populate the actual data on your Pro Page 2.0 homepage.

If you wish to feature a video from your personal YouTube channel, please follow the instructions in the following article first How do I link my YouTube channel to my Pro Page?.  Upon doing so, you may then follow the steps below.

1.  Log into your BeatStars account.

2.  Next visit the following section within your BeatStars account Videos

3.  Then click the “Connect Your YouTube Account” button (if not connected already)

4.  Next click the “Import My Videos” button.  (see screenshot)

Import_My_Videos.jpg

5.  Then check the video(s) you wish to import and click the “Import All Selected Videos” button.  (see screenshot)

Import_All_Selected_Videos.jpg

6.  You can then edit any metadata for the video(s) and click “Publish Videos”.  (see screenshot)

Publish_Videos.jpg

7.  Once your videos are imported, please hover over the video you wish to feature and click the star icon at the top left corner.  (see screenshot)

Hover_Over_Video.jpg

IMPORTANT:  You may need to clear your browser’s cache/cookies, close your browser, and re-open your Pro Page in order to see the changes take effect.

To feature a track on the homepage of your Pro Page, please follow the instructions below.

1.  Log into your BeatStars account.

2.  Go to http://mymedia.beatstars.com/tracks

3.  Click the star icon to the left of the track you wish to feature.  (see screenshot)

Star_for_Featured_Track.jpg

NOTE:  Once a track is featured, you can check the star icon again to un-feature the associated track.

To make a specific license stand out and be featured on your Pro Page 2.0, please see the following steps.

1.  Log into your BeatStars account.

2.  Next navigate to your Licenses & Contracts section.

3.  Then click the “Featured” radial button to the right of the license you wish to feature.  (see screenshot)

Featured_License.jpg

IMPORTANT:  Please ensure the license you wish to feature is “Enabled”, otherwise it will not populate.

In order to add itemized key features for your licenses on your Pro Page 2.0 as shown in the image below, please see the following steps.

NOTE:  This feature is not applicable for Pro Page 1.0

License_Features.jpg

1.  Log into your BeatStars account.

2.  Next navigate to your Licenses & Contracts section.

3.  Then click “Customize” next to the license you wish to edit.

4.  Once you are in your “Customize License” page, enter your desired key features using the “License Features” field.

NOTE:  Please only use single spaces between each line.  Using double spaces will lead to your “License Features” to not show up.  (see Screenshots)

Correct Example Entry Below:

Line_Break_Single_Space.jpg

 

Incorrect Example Entry Below:

Line_Break_Double_Space.jpg

 

IMPORTANT: Please ensure that your key features match the exact license terms and information in your full contract details and that they do not conflict with any of your license information in any way.  Not doing so could lead to disputes between you and your customers.

To upload a Sound Kit, please follow the instructions below.

1.  Log into your BeatStars account.

2.  Navigate to your My Media section.

3.  Then navigate to your Sound Kits section.

4.  Next click the “Upload” button.  (see screenshot)

5.  Upload the .zip or link to your Sound Kit file using the “Sound Kit File” button.  (see screenshot)

IMPORTANT:  Please ensure to upload a valid .zip file or a valid URL to your Sound Kit file.  Any invalid/corrupt files, or invalid URLs will cause issues for your customers.

6.  Fill out all required fields with your desired metadata.

NOTE:  If required metadata/assets are not provided, your Sound Kit cannot be published.  Any missing required metadata and/or assets will produce a red warning at the bottom right of the “Edit” page.

7.  Click “Save Changes”.  (see screenshot)

Save_Changes.jpg

Below are the instructions which will allow you to setup your GoDaddy domain name as your Pro Page URL.  Please note that the option to use your own domain name as your Pro Page URL is only offered to Pro and Unlimited BeatStars members.  If your domain name service provider is not GoDaddy, please contact your domain name service provider with regards to setup instructions with 3rd party services.

 

1.  Go to GoDaddy.com and sign into your account.  (see screenshot)


2.  
Click the “Manage” button.  (see screenshot)


3.
  Next click the “Settings” icon and then click “Manage DNS”.  (see screenshot)


4.  
Next find “A” type record, and then click the “Edit” icon.  (see screenshot)


4a.  
Then replace “Points to” field with 52.71.247.104  (see screenshot)

NOTE:  You may change the “Seconds” to 600.  Changing the “Seconds” to 600 is optional.


5.  
Then click the “Add” link.  (see screenshot)


5a.
 Next select “CNAME” for the “Type” field and input “www” in the “Host” field.  Then input “www.beatstars.com” in the “Points to” field and click “Save”.  (see screenshot)

IMPORTANT:  If you receive “An unexpected error occurred.” during this step, this error usually occurs when users already have an existing “CNAME” with “www” as the host.  If this is the case, you will need to edit that one instead of creating a new one.


6.
 **ONLY IF FORWARDING IS SETUP**  Click the “Edit” icon.  (see screenshot)


6a.  
**ONLY IF FORWARDING IS SETUP**  Click the “Delete” icon.  (see screenshot)

7.  Lastly, log into your BeatStars account and visit the link Pro Page Setup.  You will need to input your domain name in the “Domain Name” field.  (see screenshot)

IMPORTANT:  You may need to clear your browser’s cache, close your browser, and then re-open your browser after this step in order to see your Pro Page populate correctly.

Important: Please do not edit your Pro Page Layout unless you know what you are doing. If you edit your Layout after we’ve installed it, you are going to overwrite the settings made by us.
Also your premade Layout will be gone by clicking on “Reset to default settings” Button. Please notice if we need to re-install your purchased Layout, this would be a fee of up to $5.